GLOSSARY

Worldbanc's Dedication to Accuracy

 

Misinformation is worse than no information. One way to make sure both client and customer are on the same page is to have an accurate understanding of some commonly misunderstood terms.

 

In order to make things easier on you, we put together a throrough glossary of terms for you to keep at the ready!

 

If you have any questions concerning these terms or any concepts that may be missing, simply contact us anytime and we will respond quickly to your inquiry

 

  • A |  B |  C |  D |  E |  F |  G |  H |  I |  J |  K |  L |  M |  N |  O |  P |  Q |  R |  S |  T |  U |  V |  W |  X |  Y |  Z | 

 

A

ABA (American Bankers Association):
The national trade association of commercial banks.

 

ABA Routing Number:
also referred to as Transit Routing Number. Directs electronic ACH deposits to the proper bank institution.

 

Account Number:
a unique sequence of numbers assigned to a cardholder account that identifies the issuer and type of financial transaction card.

 

ACH (automatic check handling):
A form of electronic payment. Funds or payments can be transferred electronically in two ways: by wire transfer or through an automated clearinghouse. Wire transfer is an online, real-time payment system designed to handle large-dollar, time-critical payments, mostly between large banks. ACH, in contrast, is designed to be an "electronic check." It is typically used to process high volumes of relatively small-dollar payments for settlement within one or two business days. ACH transactions are settled in a manner similar to the way checks are settled: The clearinghouse takes all ACH files received daily from its member banks, sorts them by the originating bank (the bank where the check was cashed or deposited) and the paying bank (the bank against which the check was drawn), totals the accounts, and credits or debits appropriate accounts accordingly.

 

Acknowledgement:
The transmission of a short packet from the receiving device to the sending device indicates that the data has been received error-free.

 

Acquiring Bank or Acquirer:
A financial institution that provides accounts for merchants. It is also called a merchant bank, or acquirer. The acquiring bank processes the merchant's transactions and credits payment to the merchant account. Your merchant account at the acquiring bank receives funds from a cardholder when a transaction is complete. Acquirers are so named because they acquire a merchant's sales tickets and credit the order value to the merchant's account.

 

ADSL (asymmetric digital subscriber line):
A communications protocol for connecting computers and other electronic devices to a network, such as the Internet. ADSL offers more bandwidth than current telephone modem connections. ADSL can operate over most existing telephone lines but is currently available in only a few areas and generally costs more.

 

AMEX:
Abbreviation for American Express. An organization that issues travel and entertainment cards and acquires transactions.

 

Approval/Authorization:
All participants in the chain from the retailer to the cardholder have said that they are ready, willing, and able to complete this Sale, Refund or PreAuth. Note that money does not actually flow out of (or back into) the cardholder's account upon Approval/Authorization. Rather, the transaction is queued for completion during the next batch closure.

 

ASP (active server page):
An HTML page that includes one or more scripts, or small embedded programs, that are processed on a Microsoft Web server (Internet Information Server) before the page is sent to the user. Typically, the script in the Web page (at the server level) uses input from a user's request to access data from a database and then builds or customizes the page before sending it to the requester.

 

Authentication:
Identification of individuals and businesses through the use of digital certificates.

 

Authorization:
The act of ensuring the cardholder has sufficient funds available against his or her line of credit. A positive authorization results in an authorization code being given and those funds set aside. The cardholders available credit limit is reduced by the authorized amount. An authorization is not a guarantee for payment.

 

Authorization Center:
A department that electronically communicates with a merchants request for an authorization on credit card transactions to the cardholders bank and transmits the authorization via voice authorization or electronic point of sale equipment.

 

Authorization Code:
A string of characters returned to iBill from the processing network to confirm that the request for Sale, Refund or PreAuth has been Approved/Authorized and is awaiting batch closure.

 

Average ticket:
the average size of a merchant's bankcard transaction. Generally used in pricing decisions and calculations.

 

AVS (address verification system):
In 1996, VISA/MasterCard headquarters introduced a new regulation requiring all businesses that manually key in the majority of their credit card transactions to have a special fraud prevention feature on their credit card processing equipment. This feature is referred to as an address verification system (it checks to see that the billing address given by the customer matches the credit card). If you opt not to use AVS, VISA and MasterCard will not support your transactions and will charge you additional on those sales.

 

B

Bandwidth:
The amount of electronic data that can be transferred through an electronic connection in a given time. For modems connected by telephone to the Internet, the modem's "speed" represents the maximum possible bandwidth of the connection, such 56.6 Kps (kilobits per second). Competent Web site operators strive to keep the size of Web page files low to conserve bandwidth and speed downloading.

 

Bank Card:
A plastic card that is widely accepted by merchants as a result of a standard set of rules for the authorization of its use, clearing, and settlement of transactions, used to credit an account for processing a sales transaction. The most common bank card is a credit card. Transactions are usually not profitable for amounts of less than $5 (U.S.); micropayment schemes are designed for much smaller increments of payment.

 

Bank Identification Number:
(BIN) a unique set a numbers issued by Visa/MasterCard that identifies the member in transaction processing. It is the first six numbers of the cardholders account number and can be used the member affiliates.

 

Bank Routing Number:
the first nine digits that appear across the bottom of a personal check, they identify the financial institution

 

Bank Service Fee:
Statement fee.

 

Batch:
A collection of credit card transactions saved for submitting at one time, usually each day. Merchants who do not have real-time verification systems must submit their transactions manually through a POS terminal. Batch fees are charged to encourage a merchant to submit his or her transactions at one time, rather than throughout the day.

 

Batch Close:
The process of sending a batch to the financial institution for settlement.

 

Batch fee:
a fee incurred for settling each batch from the terminal

 

Browser:
A software program used for locating, requesting, and displaying Web pages. Examples include Netscape Navigator, Microsoft Internet Explorer, and Opera.

 

C

Cancellation Fee:
a fee incurred if a merchant cancels prior to the completion of the 3-year contract term.

 

Capture:
The submission of a credit card transaction for processing and settlement. POS terminals and real-time processing software capture transactions to submit to merchant account providers or credit card processors.

 

Card Issue:
Financial institution (or its agent), which issues the financial transaction card to the cardholder. The card issuer remains unchanged throughout a transaction.

 

Cardholder:
A person or company who has an active credit card account with which transactions can be processed.

 

Cascading Style Sheets (CSS):
A method used to attach styles such as specific fonts, colors, and spacing to HTML documents. Because they "cascade," some elements take precedence over others.

 

Cash advance:
The amount advanced by a bank teller or ATM to the bankcard holder against the cardholder's line of credit.

 

CFR (cost and freight):
Indicates that a quoted price includes the cost of the goods and transportation charges but not of insurance.

 

Chain:
A series of merchant locations that are managed/owned by the same entity.

 

Chargeback:
A fee charged by a merchant services provider against a merchant account for transactions that are successfully challenged by a credit card holder. After a charge is disputed and adjudicated in the cardholder's favor, the transaction total and chargeback fee are deducted from the merchant account. CIF (cost, insurance, and freight): A term indicating that a quoted price includes the cost of the goods, insurance, and transportation charges.

 

Channel:
A path along which a POS communication signal is transmitted.

 

Check Services:
Authorization of a check.

 

Client:
A computer that requests and receives data over a network, including the Internet. The most common types of client on the Internet are computers running browsers or e-mail programs.

 

Commerce Server:
A Web server that contains the software necessary for processing customer orders via the Web, including shopping cart programs, dynamic inventory databases, and online payment systems. Commerce servers are usually also secure servers.

 

Cookies:
Small files that are automatically downloaded from a Web server to the computer of someone browsing a Web site. Information stored in cookies can then be accessed any time that computer returns to the site. Cookies allow Web sites to "personalize" their appearance by identifying visitors, storing passwords, tracking preferences, and other possibilities.

 

Corporate Card:
a bankcard issued to companies for use by company employees.

 

Crawler:
A software application that automatically finds and retrieves information from the Web. Also called a "spider" or "robot."

 

Credit:
Commonly referred to as a "Refund," this is a transaction that transfers money from the merchant to the cardholder's account

 

Credit Card:
A bankcard establishing the privilege of the person to whom it is issued to present it as payment to a merchant; the card bearer must reimburse the credit card company the amount of the sale. Credit card transactions are usually not profitable for amounts of less than $5 (U.S.); micropayment schemes are designed for much smaller increments of payment

 

Credit Card Processors (or third-party processors):
Merchant services providers that handle the details of processing credit card transactions between merchants, issuing banks, and merchant account providers. Web site operators usually must first establish their own merchant account before contracting for credit card processing services.

 

Credit Limit:
the maximum amount the cardholder may owe an issuer on the card.

 

D

Data Encryption:
The scrambling of information sent over the Internet. Data encryption ensures that only the intended recipient has the ability to read and understand the information.

 

Database:
A file or file system containing organized information and, most commonly, a filing and retrieval system for storing information. Most database software also includes tools for data analysis. Examples of database software include Oracle, Sybase, and Microsoft Access.

 

DCS (destination control statement ):
A document that accompanies nearly all commercial shipments that declares the shipment's contents are licensed for export to a particular destination. The anti-diversion clause in the DCS precludes the diversion of the shipment to any other destination.

 

Debit:
a charge to the customers bankcard account.

 

Debit Card:
A financial instrument used by consumers in place of cash. Unlike a credit card, debit card purchases are deducted automatically from the cardholder's account, like a check. Visa and MasterCard now offer debit cards through banks and other financial institutions.

 

Debit Transaction:
An approval by the cardholder of the debit to his account. At the same time it provides a claim of funds made by the acquirer (and/or the merchant) against the card issuer.

 

Decline:
Either the processing network or the cardholder's bank has refused to complete a Sale, Refund or PreAuth. The cardholder's account balance was not changed. iBill passes back to the retailer any reason it receives for a Decline having been issued. Unfortunately, reasons stated by banks and processing networks tend to be vague. This is often due to there being a problem between the cardholder and his bank, and bank policies rightly leave us out of such private conversations.

 

dHTML (dynamic HTML ):
An extension of HTML that gives greater control over the layout of page elements and the ability to have Web pages that change and interact with the user without having to communicate with the server. The three components of DHTML pages are HTML, Java script, and cascading style sheets.

 

Digital Certificate:
Online identification that authenticates a consumer, merchant and financial institution. Digital certificates are used during SET transactions.

 

Digital Wallet:
A consumer account set up to allow e-commerce transactions through a particular credit card processing system. Before the consumer can make a purchase, he or she must first establish an account with the credit card processor, who provides an ID and password. These can then be used to make purchases at any Web site that supports that transaction system. CyberCash's "Digital Coin" system is an example of a digital wallet system.

 

Discount Rate:
an amount charged to a merchant for the daily processing of credit card transactions. A fee that applies to all retail card present & magnetic stripe read items that are authorized and batched out on a daily basis.

 

Discount Rate:
A percentage fee paid to the merchant account provider or ISO for handling an electronic transaction. Most Web merchants pay between two and 10 percent of their revenue from online credit card or electronic check orders.

 

Doing Business Name:
(DBA) refers to the specific name and location of the merchant establishment where credit card purchases were made.

 

Domain:
A designation for particular location on the Internet. A domain, for example "Merchantstorez.com," contains files that make up the content of Web pages under that address. Merchantstorez.com/intro.htm and MerchantWorkz.com/report3.htm are different Web pages located within the same domain. Domain names are associated with IP addresses.

 

E

E-commerce:
The processing of economic transactions, such as buying and selling, through electronic communication. E-commerce often refers to transactions occurring on the Internet, such as credit card purchases at Web sites. See also Internet commerce.

 

EDC (electronic data capture):
The use of a POS terminal for validating and submitting credit card transactions to a merchant account provider or other credit card processor. In online credit card processing, software takes the place of the POS terminal.

 

EDI (electronic data interchange):
EDI is a global computer network, separate from the Internet, used to handle financial transactions between banks and other institutions.

 

EFT (Electronic Funds Transfer):
A method of transferring money from one bank account to another using a variety of electronic methods such as bank wire transfer, federal wire transfer, international wire transfer.

 

EIRF (Electronic Interchange Reimbursement Fee):
A VISA classification level that is charged to the merchant when a credit card is not present, swipe not read, card number is manually key entered.

 

Electronic Wallet:
Software that enables a cardholder to conduct online transactions, manage payment receipts and store digital certificates.

 

EMC (export management company):
A firm that provides exporting services to other firms. The export management firm will either take title to act as an intermediary merchant or provide export management services in exchange for fees or a commission.

 

Encryption:
"The Debit Process" - The transformation of data for the purpose of privacy into an unreadable format until reformatted with a decryption key.

 

ESN:
The unique serial number assigned to a RAM Modem terminal by the manufacturer.

 

Euro:
The common currency shared by most of the members of the European Union (Britain, Greece, and Denmark are not participating). Introduced in January 1999, the euro will eventually replace national currencies such as the German mark, French franc, and Italian lira.

 

Export License:
Permission granted to ship a product to a foreign recipient. In the United States, export licenses are either general licenses or IVLs (individual validated licenses).

 

E-Check:
the electronic equivalent of a paper check.

 

Electronic Banking:
A form of banking where funds are transferred via an exchange of electronic signals between financial institutions instead of exchanging cash or checks.

 

Electronic Commerce (E Commerce):
conducting business electronically instead of using paper.

 

Electronic Financial Services:
( EFS) financial services that are provided electronically via personal computers, ATM machines, etc.

 

Embossing:
the raised characters that are printed on all credit cards. Embossing provides the cardholders information and allows the card to be imprinted.

 

Encryption:
the scrambling of data in the electronic terminals or computers prior to the data being entered for security or anti fraud purposes.

 

Expiration Date:
the date embossed on a bankcard.

 

F

Facsimile Draft:
a paper record that is provided to an acquirer as a substitute for an actual sales draft.

 

Factoring:
The purchase of debts owed, or "accounts receivable," in exchange for immediate payment at a discount. In e-commerce, the term is often applied to ISOs that offer to process credit card transactions through their own merchant account rather than through an account established by the merchant, in exchange for a percentage of the transaction or other fee. Factoring of credit card debt is illegal.

 

FDIC (Federal Deposit Insurance Corporation):
The federal program that protects consumers by providing insurance for bank deposits in the event that a bank becomes insolvent. All funds from PPI merchant accounts, including credit, debit (ATM) and EFT transactions are FDIC insured throughout the entire transaction process from authorization and settlement through ACH deposit into the merchant's bank account.

 

Financial Institution:
any organization that provides an avenue to move, invests, lend or provide financial services. This would include federal & state savings banks, savings and loan associations, credit unions and commercial banks.

 

Financial Transaction:
A transaction from the acquirer to the card issuer containing all the necessary data elements for authorization, posting and reconciliation.

 

Floor Limit:
the dollar amount an acquirer sets in accordance with Visa/MasterCard guidelines. The merchant must obtain an authorization for all transactions above the floor limit.

 

Force Transaction/ Offline Transaction:
the entry of a transaction after a referral message is displayed on the POS terminal or network interruption of service that allows the merchant to enter a transaction and the approval code as a forced entry with an authorization code.

 

Freight Forwarder:
A firm that handles export shipments for other firms.

 

Front End:
The user interface that appears on a Web page and allows a visitor to the site to interact with dynamic features, including databases, shopping cart programs, and online purchase processing software.

 

FTP (file transfer protocol ):
A set of standard codes for transferring files over the Internet. FTP is usually used for retrieving large files or files that cannot be displayed through a browser. Windows FTP and Fetch are examples of FTP software

 

Fulfillment:
the acquirer provides the issuing bank with an original sales draft or a legible copy.

 

Funding:
the payment a merchant receives for his settled and captured deposits.

 

G

General License:
A declaration by the U.S. Bureau of Export Administration that permits the open export of certain nonstrategic goods and services to designated countries. Exporters of these goods need not acquire an IVL (individual validated license).

 

GENIE:
Paymentech's Front End.

 

GIF (graphic interchange file):
A file type that contains a graphic, photo, or other image. GIFs are commonly found on the Web, along with another graphic file format, the JPEG. GIFs tend to take less memory and bandwidth than JPEGs, and can contain animation. JPEGs offer greater image clarity, especially for photo images.

 

Gateway:
An application that accepts transactions from online merchant storefronts and routes them to a financial institution's processing system.

 

Good Faith:
an attempt to resolve a dispute regarding a violation of Visa/MasterCard rules and regulations via written correspondence/documentation.

 

Gross Deposit:
submitting the total dollar amount of bankcard credit and sales drafts for payment

 

H

Hard Copy:
the original document of an application, credit slip, sales draft/slip.

 

Headquarters:
the main office of a business.

 

Hologram:
a laser photograph of an image to create a three dimensional image. Primarily used within the bankcard industry as an anti fraud/counterfeit deterrent.

 

Holdback:
A portion of the revenue from a merchant's credit card transactions, held in reserve by the merchant account provider to cover possible disputed charges, chargeback fees, and other expenses. After a predetermined time, holdbacks are turned over to the merchant. Note: Merchant account providers almost never pay interest on holdbacks.

 

Home page:
the page where a user enters a web site.

 

Hot Card:
a bankcard that has been used excessively. Usually indicating that the card has either been stolen or counterfeit.

 

HTML (hypertext markup language):
A set of codes that determine how a Web page will appear, including graphics, links, and text characteristics. Other code sets that build on HTML include dHTML, VRML, and XML.

 

I

ICS (Internet commerce services):
The services an Internet commerce provider offers to enable clients to handle many facets of their business on the Internet.

 

Imprinter:
a piece of equipment used by merchants to imprint embossed information off of a bankcard onto a sales draft.

 

Independent Sales Office (ISO):
an independent contractor used to broker accounts for merchant processing and or servicing.

 

Interchange Fee:
servicing fees paid by acquirers to issuers for transaction costs. Visa/MasterCard establishes and periodically reviews interchange rates.

 

Interchange:
A standard format for sharing or transferring data electronically between parties that do not share a common application. Usually a format that is platform-independent is agreed upon as a standard. Examples of common interchange formats include EDI (electronic data interchange), ASCII (American Standard Code for Information Interchange), and GIF (graphics interchange format). Interchange is the operating system of Visa/MasterCard for authorization, settlement, capture and passing through of interchange and other fees in addition to monetary and non -monetary information regarding bankcard transaction/processes.

 

Internet Commerce:
A broad term covering all commercial transactional activities on the Internet. Internet commerce can range from vendors selling software from a Web storefront (Web site) to large corporate procurement systems using an Internet-based VPN (virtual private network) to deal with trading partners. Internet commerce is not synonymous with e-commerce, which covers all electronic commercial activities.

 

Intranet:
an application that allows individuals within an organization to exchange information.

 

IP Address (Internet protocol address):
A designation for a particular location on the Internet, such as "140.23.719.6." IP addresses are associated with domain names.

 

ISO (independent service organization):
A firm or organization that offers to process online credit card transactions, usually in exchange for transaction fees or a percentage of sales. Merchants must generally establish a merchant account before contracting for ISO services, although some ISOs claim not to require separate merchant accounts. See also factoring.

 

ISO 9000:
A set of standards for electrical and electronic products, formulated by the International Standards Organization. Product quality standards in most nations must either meet or exceed ISO 9000 standards.

 

ISP (Internet service provider):
A firm that provides access to the Internet, including Web browsing and e-mail. ISPs often offer connections that can be accessed by dialing a telephone number through your computer's modem.

 

Issuer/Issuing Bank:
a licensed member of Visa/MasterCard that holds the contractual agreements with other financial institutions and issues bankcards.

 

Issuing bank:
The bank that maintains the consumer's credit card account and must pay out to the merchant's account in a credit card purchase. The issuing bank then bills the customer for the debt.

 

IVL (individual validated license):
Written declaration by the U.S. Department of Commerce granting permission to export specified products to a specified foreign recipient. See also general license.: (J): Java: A programming language frequently used on Web sites. Some Java programs, or "applets" are downloaded from the Web server to the visitor's own computer, which then runs them. This distinguishes Java programs from other Web programming languages, such as PERL, that reside and run on the Web server (only the results are downloaded to the visitor's computer).

 

J

Japanese Credit Bureau (JCB):
issuers of the JCB bankcard.

 

JPEG (or JPG ):
A file format used for storing graphic images, usually photographs. JPEG files are larger than GIFs of the same image but offer better color control and clarity. See also GIF.

 

K

Kiting:
a scam in which a merchant submits a sales draft from his or her personal account(s) to get cash advances from their business.

 

L

Local Area Network- (LAN):
a data communication network confined to a limited geographic area with moderate to high data information. The area consists of single or cluster buildings. It is owned solely by its user and does not use common carrier circuits although it may have gateways or bridges to other public or private networks.

 

M

Magnetic Information Character Recognition (MICR):
imprinted bank numbers at the bottom of the check.

 

Magnetic Stripe:
a stripe of magnetically encoded cardholder account information affixed to a plastic card.

 

Mail Order/Telephone Order (MO/TO):
the direct marketing catalog industry. Potentially risky business types.

 

MAN:
(Metropolitan Area Network) A network covering a larger area than a Local Area Network (LAN).

 

MAP (merchant account provider):
A bank or other institution that hosts merchant accounts and processes online credit card transactions. The term is also often used broadly to include any credit card processing service, including ISOs.

 

Mastercard Definitions:
click here to see the Mastercard glossary of terms.

 

MCC:
abbreviation for Merchant Category Code.

 

Member:
a financial institution that is a member of VISA USA and or MasterCard International. A member licensed to issue cards to cardholders and to accept merchant sales receipts.

 

Merchant Account:
A bank account established by a merchant to receive the proceeds of credit card purchases. By establishing a merchant account, the merchant bank agrees to pay the merchant for valid credit card purchases in exchange for the right to collect on the debt owed by the consumer.

 

Merchant Account Types:
There are two basic types of merchant accounts.

  1. A Retail account is merchant account that is approved for use in a physical store where the cardholder and the card are present. Typically the merchant swipes the card through a card reader to get your card numbers so this account is sometimes referred to as a "swipe" account or "cardholder present" account. Retail accounts are the least risky type of account and therefore the merchant account provider charges the merchant must less than the riskier "card not present" type of accounts.
  2. A "card not present" account is also called a Mail Order - Telephone Order (MOTO) account. This is the account used by mail order companies, anyone accepting phone orders or any other system where the merchant can't physically see the card and/or the cardholder. Currently this is the type of account used for Internet Businesses accepting credit cards online.

 

 

Because there is increased risk for charge backs and fraud with MOTO accounts, merchant account providers always charge the merchant higher rates and fees for this type of account.

 

Merchant Acquirer:
a member that has entered into agreement with a merchant to accept deposits via bankcard transactions.

 

Merchant Agreement:
the written contract between the merchant and the acquirer regarding their rights, rates, and responsibilities.

 

Merchant Bank:
A bank that holds a merchant account. After a consumer buys a product using a credit card, the merchant bank places funds into a merchant account in exchange for the right to collect on the debt owed by a consumer. See also merchant account provider.

 

Merchant Category Code:
merchant classification code that identifies the merchant by business type and or processing type, authorization and settlement.

 

Merchant Number:
a number that identifies each merchant to the processing company.

 

Merchant Services Provider:
A bank, ISO, or other firm that provides services for processing financial transactions, usually credit card sales. Many MSPs provide merchant accounts, while others require their clients to establish merchant accounts on their own. Some MSPs claim that they do not require merchant accounts; this may indicate factoring, which is illegal in many areas. See also holdback.

 

Micropayment:
Very small charges, perhaps even less than a penny, processed through e-commerce systems. Until this time, e-commerce has been largely limited to purchases of $10 (U.S.) or more. With micropayments, however, e-commerce merchants can sell products for far lower prices, such as charging small fees for downloading documents or charging per click for online advertising. Micropayment systems are still largely experimental and not widely available.

 

MID/TID:
The FDRN processing network keeps track of traffic through the use of MIDs (merchant ID numbers) and TIDs (terminal ID numbers). For example, a grocery store typically has a single MID but has a distinct TID for each cash register terminal. By sorting all of that MID's traffic by TID, management can see which register contributed which set of transactions.

 

Most Web retailers have just one terminal, so all traffic is associated with a single MID/TID. However, You may have more than one account associated with the same MID/TID. In that event, you'll find that batches often contain transactions from more than one account.

 

Minimum Discount Fee:
a fee that is assessed a merchant that does not process at least $25 per month.

 

MODEM:
A hardware that concerts digital data into analog and vice versa to enable digital signals from computers to be transmitted over analog telephone lines.

 

MO/TO (Mail order, telephone order):
A classification of merchant account with a specific set of rules that are more restrictive than retail merchants. Enables a merchant to accept credit card payment without a cardholder's signature. The merchant and the cardholder do not need to be in the same physical location. MOTO accounts are also known as Card Not Present or CNP accounts.

 

MO/TO discount rate
(mail order / telephone order discount rate ):

 

The discount rate charged by the merchant account provider for credit card transaction in which the actual credit card was not available to the merchant. MOTO discount rates are generally higher than swipe discount rates to account for the increased chance of fraud or nonpayment.

 

Monthly Minimum:
The minimum amount in fees and percentages charged by a merchant services provider in a given month. If account activity does not generate the monthly minimum, the account holder must make up the difference.

 

MSP (Merchant Services Provider):
A firm that is directly certified by an acquiring bank to provide credit card accounts.

 

N

Net Payment:
payment to the merchant for sales drafts less credits minus the specified discount fee.

 

Net Revenue:
discount income less interchange expenses.

 

Net Settlement:
the settlement through an actual transfer of funds.

 

Non-Bankcard:
a non-bank company that deals directly with the cardholder i.e.: American Express, Diners, Discover, Carte Blanche and JCB.

 

Non Face-to-Face Transactions:
any transaction where the card is not present at the time of the sale.

 

Non-Qualified Rate:
a fee that applies to all retail, mo/to, internet items without an AVS match, AVS Request, delayed or incomplete transactions/batches/batch settlements for foreign cards, business cards and or corporate cards.

 

Notification:
A message where the sender notifies the receiver of an activity taken, requiring no approval or response.

 

No show:
a charge processed by a hotel or motel when a cardholder fails to arrive at a certain time or fails to cancel a guaranteed reservation with a certain timeframe. The wording "no show" must be written on the signature line of the sales draft.

 

O

Online Storefront:
A commerce-enabled Web site available on a public network, such as the Internet, that offers goods and services for sale. An online storefront is the equivalent of a store or place of business that a customer would visit to purchase goods and services.

 

P

Packet:
A bundle of data organized in a specific way for transmission. The three principal elements of a packet include the header, the text, and trailer (error detection and correction bits).

 

PCI (personal cardholder information):
Co-developed by Visa USA and MasterCard, these rules defines an set of requirements for the protection of credit-card information, including encryption, access control, physical security and operational audits. This standard requires that public networks and Web sites be tested frequently and regularly for compliance by a certified auditor.

 

PIN (personal identification number):
An alphanumeric or numeric code used to verify the identity of an individual attempting to use a credit card, debit card, or other account.

 

Point of Sale (POS):
the merchant location where the customer makes a purchase.

 

Point of Service:
Merchant location where the cardholder agrees the transaction takes place.

 

POS Terminal:
a piece of equipment used at a merchant location that is connected to the bank and or their authorization service provider via phone lines to authorize, record and forward information electronically. If the credit card is available, the merchant can swipe the card through the terminal. See also swipe discount rate and MOTO discount rate.

 

PreAuth:
An event where no money flows but the cardholder's account is asked whether a pending Sale is likely to be successful. The authorization/approval of a PreAuth usually indicates that a follow-up Sale will also be Approved, but do keep in mind that the favorable condition of the cardholder's account may change before you can issue a Sale.

 

Presentment:
the process the acquirer uses to send transaction information to the issuer for reimbursement.

 

Private Label:
proprietary cards only accepted at that merchants retail location.

 

Protocol:
A specific set of rules for organizing the transmission of data in a network.

 

Public Key Encryption:
A method of encrypting electronic data. Developed to account for weaknesses in symmetric encryption, public key encryption does not require the transmission of decoding keys themselves.

 

Q

R

Real-Time Authorization:
Authorizes a credit card in real-time, as a customer makes their purchase.

 

Real-time Processing:
The verification and processing of credit card transactions immediately following a purchase. Real-time verification on the Web usually takes less than five minutes. Real-time verification is especially important for Web sites that sell products and services that consumers expect immediately, such as memberships to the site or software downloads.

 

Reason Code:
a code used to provide additional information to a member regarding chargebacks, presentments, or retrieval requests.

 

Receipt:
a hard copy of an invoice or sales draft that took place at the point of sale that includes a date, merchant name and or location, account number, dollar amount, reference code and the type of account.

 

Reconciliation:
An exchange of messages between two institutions (acquirer, card issuer, or their agents) to reach agreement on their financial totals.

 

Recurring Fees:
Regular, usually monthly, charges for maintaining a merchant account. Recurring fees include the discount rate, transaction fees, statement fee, and monthly minimum.

 

Recurring Transaction:
a transaction that is charged to the cardholder on regular scheduled intervals for goods and or services provided.

 

Reference Number:
a twenty three-digit sequence of numbers assigned by the acquirer to identify a transaction.

 

Replacement Authorization:
An authorization used when a previous authorization was approved and a subsequent authorization is required because the amount of the transaction is now different from the originally approved amount.

 

Representment:
A financial transaction originated by an merchant to recover funds charged back by a card issuer.

 

Request:
A message where the sender informs the receiver that a transaction is in progress and a response is required to complete the activity.

 

Reserve Account (or Holdback ):
A portion of the revenue from a merchant's credit card transactions, held in reserve by the merchant account provider to cover possible disputed charges, chargeback fees, and other expenses. After a predetermined time, holdbacks are turned over to the merchant. Note: Merchant account providers almost never pay interest on holdbacks.

 

Retrieval Request:
a request by the issuer to obtain a copy of the actual sales draft.

 

Reversal:
A transaction from the acquirer to the card issuer informing the card issuer that the previously initiated transaction cannot be processed as instructed, i.e., is undeliverable, unprocessed or cancelled by the receiver.

 

Reverse PIP:
The terminal is set up to dial direct to AMEX for authorization and settlement.

 

Robot:
A software application that automatically finds and retrieves information from the Web. Also called a "spider" or "crawler."

 

S

Sales Draft:
an actual paper documentation of a transaction.

 

Secure Server:
A Web server or other computer connected to the Internet that is capable of establishing encrypted communication with clients, generally using SSL or SET.

 

Security:
an internal department within the Credit/Risk Department that monitors the performance of the entire portfolio/merchant client base by monitoring suspect accounts and or transactions for possible fraudulent activity.

 

SET (secure electronic transaction):
A system for encrypting e-commerce transactions, such as online credit card purchases. Developed by Visa, MasterCard, Microsoft, and several major banks, SET combines 1,024-bit encryption with digital certificates to ensure security. SET is still in development.

 

Settlement:
the acquiring bank and the issuer exchange data and or funds during the process of moving the sales transaction from the acquiring bank to the issuer.

 

Setup Fees:
Fees charged for establishing a merchant account, including application fees, software licensing fees, and equipment purchases.

 

Shopping Cart Program:
A software package that runs as part of a Web site to collect and record purchasing decisions by a visitor. Shopping cart programs are stored on Web servers.

 

Smart Card:
A plastic card containing a computer chip that can store electronic "money." Unlike a credit card, a smart card can only spend out the dollar amount its owner has already put into the card account. It's similar in function to a prepaid calling card but is available for all purchases.

 

Spam:
Unsolicited e-mail. There are two common usages: 1) mass e-mailings by commercial sites to recipients who have not requested any contact, and 2) e-mail sent to intentionally annoy or harass the recipient, including crashing his or her computer by overloading its e-mail capacity.

 

Spider:
A software application that automatically finds and retrieves information from the Web. Also called a "robot" or "crawler."

 

Split Dial:
The terminal dials direct to AMEX for authorization and settles at the VISA/MASTERCARD Host.

 

SSL (secure socket layer ):
A system for encrypting data sent over the Internet, including e-commerce transactions and passwords. With SSL, client and server computers exchange public keys, allowing them to encode and decode their communication.

 

Starter Kit:
supplies that are shipped to new merchants including sales drafts/slips, credit slips, batch header tickets, Visa/MasterCard decals, imprinter plates, terminal overlays and instruction guides.

 

Stored Value Card:
a pre-paid card that stores a monetary value from which the purchase amount is deducted after each transaction.

 

Suspect Transaction:
a transaction that occurs one day prior to or directly after an account number is listed in the Warning Bulletin or pick up list.

 

Swipe Discount Rate:
The discount rate charged by a merchant account provider for transactions in which a credit card is available for inspection by the merchant. Swipe discount rates are generally lower than MOTO discount rates because the merchant can match signatures and perform other checks for fraud or misuse.

 

Switch:
an electronic service that routes transaction information from the point of sale terminal to the authorization center for approval.

 

T

T-1 (also T-2, T-3):
Commercial connections to the Internet. T-1 connections offer approximately 25 times the bandwidth of 56.6 Kps telephone modems.

 

Tag:
A code within a data structure that gives instructions for formatting or other actions. HTML documents are set up using HTML tags, which serve various Functions, such as controlling the styling of text and placement of graphic elements and providing links to interactive programs and scripts.

 

T & E Card:
travel and entertainment card issued by a private, non-bank company that deals directly with the cardholder and the merchant and typically requires full payment on a monthly basis.

 

T & E Merchant:
an airline, lodging, restaurant or card rental company whose main function is to provide travel/entertainment related services.

 

Terminal Based:
a system that captures credit card transactions and holds them until settlement.

 

Terminal:
An end-use device (usually with display monitor and keyboard) with little or no software of its own that relies on a mainframe or another computer (such as a PC server) for its "intelligence." A variation of this kind of terminal is being revived in the idea of the thin client or network computer. The term is sometimes used to mean any personal computer or user workstation that is hooked up to a network.

 

Terminated Merchant File:
a file listing the names of merchants and their principals whose bankcard relationship has been terminated by the acquirer.

 

Thin Client:
A simple client program (not required to know how to interpret and display objects much more complex than menus and plain text ) or hardware device that relies on most of the function of the system being in the server. Ticket Size: The monetary value of an order placed by credit card.

 

Transaction Date:
the actual date on which a transaction occurs.

 

Transaction Fee:
A charge for each credit card transaction, collected by the MAP (merchant account provider) or ISO. Transaction fees usually fall between $0.20 and $1 (U.S.).

 

Transaction Fees:
service fees charged to the merchant on a per transaction basis.

 

Truncation:
an anti theft mechanism in which the complete credit card number and expiration date does not appear on the sales receipt. The last four digits of the credit card number will appear on the sales receipt.

 

Turnkey Application:
Software that requires little or no modification when inserted into a Web site. In e-commerce, many MAPs (merchant account providers) and ISOs offer turnkey applications for processing credit card orders online.

 

U

URL (uniform resource locator):
An address for a file (or page) located on the Internet, usually the Web. Example: www.ibill.com.

 

V

Valid Date:
the date embossed by the card issuer on the credit card.

 

VISA Definitions:
See the Visa glossary of terms.

 

VAR:
Value Added Reseller; Third party software vendors.

 

Voice Response Unit (VRU):
an automated authorization support system for touch-tone phones.

 

VPN (virtual private network):
A private network of computers that's at least partially connected by public phone lines. A good example would be a private office LAN that allows users to log in remotely over the Internet (an open, public system). VPNs use encryption and secure protocols like PPTP to ensure that data transmissions are not intercepted by unauthorized parties.

 

W

Web Host:
The computer which has your active website on it. To host a website, a host computer must have proper server software, connection capacity for the traffic that comes to the website and a unique and static internet protocol (IP) address. An IP address looks like 4 sets of numbers separated by periods, i.e. "201.11.123.1" A uniform resource locator, or URL, is a unique name that has been assigned to a static IP of a specific host computer making it easier to find a website.

 

Web Server:
A computer dedicated to storing the various files that make up Web pages and the protocols needed for communicating with other computers via the Internet.

 

World Wide Web (or simply Web):
The entire collection of files written in HTML and similar mark-up languages available on the Internet. Clients on the Internet use their browsers to request these files from Web servers and then display them as Web pages. The Web is only a portion of the Internet; other parts include e-mail communication and FTP.

 

Wireless:
Describing radio-based systems that allow transmission of telephone and/or data signals through the air without a physical connection.

 

X

XML (extensible markup language):
A metalanguage containing a set of rules for constructing other markup languages. With XML, people can make up their own tags, which expands the amount and kinds of information that can be provided about the data held in documents. It enables designers to create their own customized tags to provide functionality not available with HTML. For example, XML supports links that point to multiple documents, as opposed to HTML links, which can reference just one destination each.

 

 

Y

 

Z

Zero Floor Limit:
requires that all cardholder transactions be authorized.